Customer support for licensed users | SSH Communications Security

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Customer support for licensed users | SSH Communications Security Skip to content Products Show submenu for Products Products PrivX Privileged Access and Secrets Management Privileged Access Management Secure Remote Access for OT SSH Key Manager Tectia Secure File Transfer SSH Server SSH Client SSH Server for z/OS Encryption NQX Quantum-Safe Encryption FQX File Encryptor SalaX Secure Collaboration Secure Mail Secure Messaging Solutions Show submenu for Solutions Solutions Zero Trust Zero Trust Secrets Management Secrets Management Just-in-Time / Ephemeral Access Just-in-Time / Ephemeral Access Vendor Remote Access Vendor Remote Access Operational Technology Operational Technology Audit and Compliance Audit and Compliance Quantum Readiness Quantum Readiness Identity Security Identity Security Secure Collaboration Secure Collaboration Cloud Access Management /Hybrid Cloud Cloud Access Management /Hybrid Cloud Secure File Transfer Secure File Transfer Resources Show submenu for Resources Resources Content Library Blog SSH Academy Press Releases Case Studies Report a Vulnerability Company Show submenu for Company Company About Us Partners Investors Careers Customer Support Products Show submenu for Products Products PrivX Privileged Access and Secrets Management Privileged Access Management Secure Remote Access for OT SSH Key Manager Tectia Secure File Transfer SSH Server SSH Client SSH Server for z/OS Encryption NQX Quantum-Safe Encryption FQX File Encryptor SalaX Secure Collaboration Secure Mail Secure Messaging Solutions Show submenu for Solutions Solutions Zero Trust Zero Trust Secrets Management Secrets Management Just-in-Time / Ephemeral Access Just-in-Time / Ephemeral Access Vendor Remote Access Vendor Remote Access Operational Technology Operational Technology Audit and Compliance Audit and Compliance Quantum Readiness Quantum Readiness Identity Security Identity Security Secure Collaboration Secure Collaboration Cloud Access Management /Hybrid Cloud Cloud Access Management /Hybrid Cloud Secure File Transfer Secure File Transfer Resources Show submenu for Resources Resources Content Library Blog SSH Academy Press Releases Case Studies Report a Vulnerability Company Show submenu for Company Company About Us Partners Investors Careers Customer Support Get in touch SSH customer care and support

Our Customer Support team received a 6.7/7 CES Score (Customer Effort Score measures how easy it was for our customers to resolve their issues using our support services).

SSH Support Portal (for existing customers) End of Support dates Protect mission-critical cloud systems without hindering productivity

SSH's support plans

We offer different levels of support services to deliver fast setup, smooth onboarding, and zero disruption. Our technical team has experience working in operations, engineering, and as security experts at some of the largest enterprises in the world.

NOTE: Standard and Premium 8x5 support for SSH Secure Collaboration products is provided based on Finland’s local business hours and is available in all regions based on Finland local time. Support is available Monday to Friday, from 09:00 to 17:00 (Finland time), excluding Finnish public holidays.

Standard

8x5 support via email during business hours

2 customer support contacts per organization

Premium 8x5

Everything in Standard, plus:

8x5 support via email, phone or video during business hours

6 customer support contacts per organization

Enterprise 24x7

Everything in Standard and Premium 8x5, plus:

24x7 support via email, phone, or video anytime, anywhere

Our support services for new and returning customers Medical Tech

Software maintenance and upgrades

All our support plans have defined Service Level Agreements (SLAs) and include software maintenance. We pride ourselves on our reputation for high-quality, responsive support. The latest releases, minor updates and major version upgrades are available for download from theCustomer Download Center.

SSH key management services

Our Professional Services division works with major enterprises to assess risk and compliance in vast SSH key environments and bring legacy SSH keys under control. We also help customers transition to the cloud and handle access management in hybrid and multi-cloud environments. For more information, see our professional services offerings.

License renewals

Renew your licenses and subscriptions by contacting us and our dedicated team.

Manuals and guides

Get the latest manuals for SSH software.

Browse manuals Contact us for more information on our products and pricing Contact us Solutions Zero Trust Secrets Management Just-in-Time/ Ephemeral Access Vendor Remote Access Operational Technology Audit and Compliance Quantum Readiness Identity Security Cloud Access Management/Hybrid Cloud Secure Collaboration Secure File Transfer Industries Healthcare Government MSPs Products PrivX Privileged Access and Secrets Management Privileged Access Management (PAM) Secure Remote Access for OT SSH Key Management Encryption NQX Quantum-Safe Encryption FQX File Encryption Tectia Secure File Transfer SSH Server SSH Client SSH Server for z/OS SalaX Secure Collaboration Secure Mail Secure Messaging Company About Us Partners Investors Careers Resources Talk to a security expert Support Product documentation Contact Us

Customer support for licensed users | SSH Communications Security,AI智能索引,全网链接索引,智能导航,网页索引

Support resources and contact information for commercial and licensed users of SSH Communications Security